Privacy Policy

RSI Services Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.

1. Who We Are

RSI Services Ltd is a residential letting and property management company operating in County Durham, United Kingdom. If you have any questions regarding this policy or your personal data, you can contact us at: Email: rahulignatius@rsiservices.co.uk Phone: +44 7701 96669

2. Information We Collect

We may collect and process the following personal data: Information you provide to us Name Email address Telephone number Property details (for landlords requesting valuations) Messages or enquiries submitted through our website forms Automatically collected information When you visit our website, certain information may be collected automatically, including: IP address Browser type Device type Pages visited on our website Date and time of your visit This data helps us improve the performance and usability of our website.

3. How We Use Your Information

We use your personal information to: Respond to enquiries submitted via our website Provide property management and letting services Communicate with landlords and tenants Improve our website and services Comply with legal and regulatory obligations We will only use your personal data when the law allows us to.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data: Consent – when you submit a form or enquiry Contractual necessity – to provide services to landlords or tenants Legal obligation – to comply with regulatory requirements Legitimate interests – to operate and improve our business

5. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared with trusted third parties only when necessary, such as: Property maintenance contractors Professional advisors IT service providers Legal or regulatory authorities where required by law All third parties are required to protect your personal data.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Your data will only be stored for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website. You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to: Request access to your personal data Request correction of inaccurate information Request deletion of your personal data Object to processing of your personal data Request restriction of processing Request transfer of your data (data portability) To exercise any of these rights, please contact us using the details provided above.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: RSI Services Ltd Email: rahulignatius@rsiservices.co.uk Phone: +44 7701 96669 United Kingdom